Terms of service

Terms and Conditions – Lovely Home Icon

These Terms and Conditions ("Terms") govern your use of Lovely Home Icon (lovelyhomeicon.com) ("the Platform", "we", "us"). By placing an order, you agree to these Terms. We aim to conduct all dealings with honesty, transparency, and mutual consent.

1. Who We Are – Our Role as an Agent

1.1 Lovely Home Icon is an agency and marketplace platform. We do not own, stock, or hold title to the products listed on the Platform.

1.2 Products are owned by independent third-party suppliers ("Sellers"). We list their products and act as their agent and intermediary to introduce buyers to Sellers, take orders, and facilitate delivery and customer service on their behalf.

1.3 Each sale is a contract between the Buyer and the Seller. We are not the seller of the goods.

1.4 We do not sell any item that we have not first been authorized to list by the Seller who owns it and has it available for sale.

2. Our Commission

2.1 We earn a commission from the sales of the products of Sellers for each product that is successfully sold through the Platform. This is a fee for the genuine service of marketing, listing, and order facilitation.

2.2 The commission is agreed with the Seller in advance and is charged on top of the price of the product set by the seller. The price you see is the price you pay; It includes the actual price set by the buyer + our commission

2.3 Where the Platform's service fee or any shipping cost applies to the Buyer, it is shown clearly before payment.

3. Principles We Follow

We commit to the following:

• Mutual consent: A sale is valid only when both Buyer and Seller agree freely. No pressure, no misleading urgency.

• Honesty and transparency: Product descriptions, images, ingredients, prices, and delivery times will be stated truthfully. We will not conceal any defect we know of.

• No deception or fraud: We do not use fake reviews, fake discounts, or false claims.

• Avoidance of uncertainty: Price, product, quantity, and delivery terms are made clear before you pay.

• No interest: We do not charge interest, late fees, or penalties on any purchase.

• Lawful products only: We list only products that are lawful. Products containing or involving alcohol, pork derivatives, or other prohibited ingredients are not permitted. Sellers must disclose ingredients accurately.

• Fair pricing: No price manipulation, hoarding, or exploiting buyers' urgency or lack of knowledge.

• Fulfilling commitments: We and our Sellers are bound to honour the terms agreed at the time of the order.

• Prompt dealings: Refunds, and commissions owed to us or by us, are settled promptly and without delay.

4. Orders and Payment

4.1 An order is confirmed only after you receive a confirmation from us.

4.2 If an item becomes unavailable after you order, we will tell you immediately and give a full refund or a replacement of your choice or as the buyer and our team mutually agree to.

4.3 Prices are shown in the currency displayed at checkout. Taxes and shipping, where applicable, are shown before payment.

4.4 Payments are made through the payment methods offered at checkout. We do not store your card details.

5. Shipping and Delivery

5.1 Estimated delivery times are shown on the product or at checkout and are given in good faith. Delivery may be affected by factors outside our control, and we will keep you informed of any delay.

5.2 If your order is significantly delayed or cannot be delivered, you may cancel and receive a full refund or ask our team to dispatch another product as soon as possible.

5.3 The goods remain the responsibility of the Seller and shipping carrier until they are delivered to you.

6. Returns and Refunds – Full Refund Guarantee

You have the right to return a product that has a defect or does not match its description. We honour this right fully.

6.1 No time limit. There is no time limit on requesting a return or refund. You may contact us at any time after purchase.

6.2 Full refund. If a return or refund is approved, you receive a full refund of the amount paid for the product, to your original payment method.

6.3 Reasons covered. You may request a return or refund if the product is defective, damaged, incorrect, not as described, harmful, or otherwise not what you agreed to buy, or for any other reason you explain to us.

6.4 How to request a return or refund:

1. Send a message on WhatsApp to +1 (312) 296-3132 OR email us at latiftehmina57@gmail.com
2. Include clear pictures of the product and, where relevant, the packaging.

3. Explain what the issue is and why you are requesting a refund or return.

4. Send us the pictures of the product so we can review your case with the Seller.

6.5 We will respond to your message promptly and will not delay a refund that is due to you. Refunds are processed as quickly as possible once approved.

6.6 If the product is returned to the Seller, return arrangements will be coordinated with you through WhatsApp and email. Where the problem was caused by the Seller or by us (wrong, defective, damaged, or misdescribed item), you will not bear the cost of return shipping.

6.7 Ineligibility For Refund: A direct dispute on our shopify store/merchant without any prior communication as explained in sub-claue 6.4, will make the customer ineligible for a refund. We have a 100% refund policy, yet if a customer chooses to directly harm the store or merchant through direct refund, as a penalty it will make the customer ineligible for a refund.

7. Cancellation Before Shipment

You may cancel your order at any time before it has been shipped for a full refund. Contact us on WhatsApp at +1 (312) 296-3132 as soon as possible.

8. Seller Responsibilities

Every Seller on the Platform agrees to:

• own or have the lawful right to sell the products they list;

• describe products accurately, including defects and ingredients;

• list only lawful products that meet our product standards;

• honour our return and refund policy as set out above;

9. Product Information and Safety

9.1 Product images and descriptions are provided by Sellers and reviewed by us in good faith. Slight variations in colour or packaging may occur.

10. Privacy and Trust

Your personal information is held in trust. We use it only to process your order, deliver your products, and provide support. We do not sell your data.

11. Disputes

11.1 We encourage resolving any disagreement through honest, direct communication first. Please contact us on WhatsApp at +1 (312) 296-3132.

11.2 If a dispute cannot be resolved amicably, it will be handled under the laws of the State Of New York, subject to any mandatory consumer-protection rights you hold where you live.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new date. Changes do not affect orders already placed.